DevOpsDays is at the forefront of shared knowledge, collaboration, culture and inclusion of developers, operations and anyone involved with technology. The conference will include a mix of presentations, ignite talks, ignite karaoke and open spaces covering a broad range of culture, devops and technical topics. Your ticket includes breakfast, lunch, drinks and conference swag.
Monday, November 2 • 10:20am - 10:50am
Improving Communication Practices: Introduction to Transactional Analysis

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Improving communication is perpetually on a list of items that employees ask
companies to get better at. It's also perpetually asked by managers of their
employees. It's something everyone perpetually expects everyone else to get
better at and, generally speaking, we have poor guidance about how we can
improve our own practices or what we can suggest others improve.

This talk will examine a model of psychology, Transactional Analysis, that
can help us first understand why we all have a hard time talking to each other
and second, how we can apply lessons from the model to improve how we
communicate within our team and with other teams.

This talk will cover:

* Who developed Transactional Analysis (TA)
* Components of TA
  * The world view: How your experience and beliefs shape how you see and
    interpret the world
  * Communication and emotional ego states
    * What the terms "Parent", "Adult", and "Child" mean, and recognizing the
      communication tells of each
* Earlier commercial applications of TA
* Understanding your own world view
* Understanding the world view of others
* Recognizing emotional states in conversation and redirecting as necessary
* How this model of psychology and communication fits into DevOps practices


Monday November 2, 2015 10:20am - 10:50am
Sheraton Charlotte Airport Hotel 3315 Scott Futrell Drive, Charlotte, North Carolina, 28208

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