DevOpsDays is at the forefront of shared knowledge, collaboration, culture and inclusion of developers, operations and anyone involved with technology. The conference will include a mix of presentations, ignite talks, ignite karaoke and open spaces covering a broad range of culture, devops and technical topics. Your ticket includes breakfast, lunch, drinks and conference swag.
Tuesday, November 3 • 1:20pm - 1:25pm
Get Your Story Straight

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Gartner has predicted that in 2015, 80% of outages will be caused by people and process issues. Are you considering the Human element when revisiting incidents and outages with your infrastructure? If so, are you approaching it with a blameless mindset? An agenda focused on removing bias in many forms, searching for absolute truth. Do you believe that there is always a root cause to problems or is it more accurate to seek out additional aspects that may have attributed to the incident, especially with regard to the people and processes? Regardless of your approach, the point of a post-mortem is to accurately describe the "story" about what took place in as much detail as possible. The good, the bad, those involved, conversations had, actions taken, related timestamps, who was on-call, etc. You want to know absolutely everything that took place and was related in some degree so that you can review the data and learn from it. How do we ensure that we are asking the right questions and seeking out relevant and important information that will help us understand what took place and ultimately how to become a better team, company, and product as a result? I'll introduce best practices for conducting effective post-mortems and illustrate their importance with statistical data to back up the claims, demonstrating that there are measurable benefits from adopting post-mortems especially those of a "blameless" nature.

avatar for Jason Hand

Jason Hand

DevOps Evangelist, VictorOps
Jason Hand writes, advises, and lectures around the world on the principles and nuance of DevOps. He has spoken at companies including Comcast and Verizon, as well as dozens of conferences, Meetups, and webinars and was named "DevOps Evangelist of the Year" by DevOps.com in 2016... Read More →

Tuesday November 3, 2015 1:20pm - 1:25pm
Sheraton Charlotte Airport Hotel 3315 Scott Futrell Drive, Charlotte, North Carolina, 28208

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